At we fulfill all of our customer orders through our in-house DubaiStore courier fleet.

Below are some key information related to our delivery operation.

Delivery Areas currently delivers only to Dubai based addresses.

The exact delivery cost will be displayed during your order checkout.

Delivery Fees

Our shipping fee is AED 10 delivery fee per total number of items from each merchant per order.

Example: if you buy three items from Seller A and two items from Seller B, your total shipping charges will be AED 20.

Free Shipping

Some merchants may promote and cover the cost of shipping certain products that they are selling. This means the seller will bear the shipping cost of those items, it will be free shipping for you.

Your order delivery fee breakdown will be mentioned during your order checkout.

Estimated Delivery Time and Tracking

Estimated delivery dates are provided for each product in the product details page and during the checkout process, depending on the preparation time of the merchant. Some merchants will prepare their product within one day of your order submission, in this example the delivery time would be 2 business days.

In order for us to carry out our delivery services as per the estimates, please ensure that you have provided us with a correct & working phone number together with a correct & clear address (with references to known nearby locations if needed).

We aim to process and ship your order within the delivery times during mentioned during checkout. However, sometimes due to some out-of-hand circumstances, such as the merchant taking more than the anticipated time to prepare the order, or during busy sale periods, deliveries may take more time to be delivered. In such event, please get in touch with our Customer Service on 600 500 403 to give you more information about your order status.

Order Status and Tracking

When your order is out for delivery, you will be notified via your registered email address to make sure that you will be available at your registered address to receive the shipment. An SMS message will be sent to your registered mobile phone number to notify you once our courier is near your address.

Additionally, you can also login to your DubaiStore account to track the status of your orders as follows:

  1. Log in to your DubaiStore account.
  2. Click on your name displayed on the top right-hand corner of the page.
  3. Click on My Orders from the drop down menu.
  4. Locate the order you wish to check
Click on Status to know the status of each product in this order.